Returns & Exchanges

At Candle Shack, we want you to be completely satisfied with your home fragrance supplies. If you are not happy with your purchase, you can return unused items in their original packaging within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Contact our customer support team with your order number and details of the items you wish to return to receive a Return Authorization.

• 2.
  Package Your Items

  Securely pack your unused products in their original boxes to prevent damage during transit, ensuring all fragile glassware is well-protected.

• 3.
  Ship the Parcel

  Affix the provided return label or address the package to our warehouse and drop it off at your nearest authorized shipping location.

• 4.
  Receive Your Refund

  Once our team inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.